Subject to these terms, we do not offer refunds on the purchase of goods nor on the provision of services other than for a broken product received.

To be eligible to return a broken item for a refund or replacement, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email and a photo of the broken item to our contact email address on this website and we will provide you with the address and shipping label to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement and will process your refund within seven business days after the returned item is confirmed to be in a condition of disrepair.